1. Overview
Veer Enterprise provides custom software development services. Because this work is built specifically for each client, refunds work differently from refunds for physical products. This policy explains when a refund is available. If your Project Agreement has different refund terms, those terms apply.
2. Refund request window
You can request a refund within 7 days of making a payment. We do not accept refund requests made after this period.
3. When a refund is available
- Before work starts: if you cancel within 7 days of paying the advance and we have not started work, we refund the advance in full.
- After work has started: if you cancel within 7 days of a payment and work has begun, we refund the part of that payment not yet used, after deducting the value of work already completed.
- If we cannot deliver: if we are unable to start or complete the agreed work for reasons on our side, we refund payments for any undelivered milestones.
4. What is not refundable
- milestones you have approved or that have been delivered and accepted;
- discovery, consultation, design or audit work that has been delivered;
- monthly support, maintenance or dedicated team fees for a period that has already started;
- third-party costs paid on your behalf, such as domains, hosting, paid plugins, licences or API credits; and
- work that was paused or cancelled because of missing content, approvals or payments on your side.
Any items that are not refundable will also be stated in your proposal or invoice.
5. How to request a refund
Email veerxenterprise@gmail.com from the address linked to your project. Include your name, invoice number and the reason for your request. We will confirm by email that we have received it.
6. Review and processing
We review each request against the work completed and the terms of your project, then email you our decision. If a refund is approved, we issue it to the original payment method. Please allow 7 to 10 business days after approval for the amount to reach your account, depending on your bank or payment provider.
7. Support plans and subscriptions
You can cancel a monthly support or maintenance plan at any time. Cancellation takes effect at the end of the current billing period, and no further charges are made after that.
8. Questions
If you have questions about this policy, contact us at veerxenterprise@gmail.com or through our contact page.